Table of Contents:

• SLA
• Move Rescheduling
• Rideshare Rates
• HopDrive Portal - User Management
• Fuel Receipts
• Driver Speed

SLA

Admin Portal

Added a ton of visual tools to help the team meet SLA times more efficiently. Also updated the customer contract with allowed SLAs.

Moves Queue Changes:

• Moves are now sorted by SLA deadline.
• New visual indicator for showing how long you have left to plan a move.
• New text under the Ready By Time showing the Deadline.
• New filter for displaying only moves within the selected SLA range.

Planning Screen Changes:

• Moves queue updates are also included here.
• When a move is planned, a visual indicator is shown, informing the user of the estimated time left after the move is completed.

Timeline View Changes:

• New icon tag on move tiles that shows when the SLA deadline is less than 2 hours.
• New toolbar control called "Focus At-Risk" which focuses moves that are "at-risk" of missing their deadline.

Customer Pricing Tab Changes:

• Added a new section on the customer contract called "Allowed SLAs".
  • Adding an SLA allows this customer to use that SLA on their moves.

Demo Video

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HopDrive Portal

When creating a move, the customer now has the ability to select a move workflow with a specific SLA. In order create custom workflows (with custom SLAs) for a customer, please contact the tech team and we can enter them for now. There are plans to make this a tool in admin in the future.

API

Updated API docs and matched how moves are created in the HopDrive portal and the API (including new SLA tech).

Move Rescheduling

The ability to reschedule a move has been added to the Move Outcomes flow. This will allow you to reschedule a move to a new date and time while maintaining all of the important data from the pervious move (Reference number, notes, etc). The original move will be marked as rescheduled and will be removed from the moves queue. See the video below for more details.

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Rideshare Rates

Rideshare rates can now be added to a customer's contract. Rides for a customer with ridesharerates assigned to their contract will use those assigned rates to calculate estimated rideshare costs, which determines rideshare surge amounts.

• Added ability to add rideshare rates to customer contract
• Rates are generated quarterly via an automated process. Currently the rates are assigned to all Lyft markets within each of our regions. The customer should be assigned a rideshare rate that matches their move's region
• New estimates can be seen in ride management modal on plans, as well as anywhere else a ride cost estimate is shown
• Customer rideshare surge amounts are calculated based on the rideshare rates associated with the active contract for the move instead of constants

HopDrive Portal - User Management

We've added the ability for Enterprise Fleet users to have a new role called Dealer Super Admin. This role has the same permissions as Dealer Admin but has two new capabilities:

• They automatically get access to any rooftop added to their organization.
• They can manage users in their organization.

Note: This feature is only for Enterprise Fleet. We have not added any abilities within Admin Portal to create users with Super Admin permissions. This is on purpose as it will require more dev work to have a customer facing user management system that works for all of our customer use cases. This one is only for Enterprise Fleet.

Demo Video

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Fuel Receipts

We've added the generation of fuel receipts to provide to our customers. The amount on the receipt will be the customer price for the fuel accessorial. The receipt will present data from the move as well as where the card was swiped if the card used was the HopDrive fuel card. If the driver used their own card we will default to the delivery lane location.

The receipt can be found in 4 places:

• Admin:
  • Move Details page, under the Customer Price section
  • Invoices, by expanding a row item and seeing the fuel charge details
• HopDrive Portal:
  • Invoices, by expanding a row item under the Customer Price section
• API:
  • If our customer subscribes to Delivery Arrived, Delivery Successful or Move Settled events, they will receive a fuel receipt in the payload.

Demo Video

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Driver Speed

Driver App will now display the Average and Top speed of the driver during a move.

On the move detail screen, under the data upload progress indicator you will see the average speed and top speed of the driver during the move. This data is collected from the driver's phone GPS data. If we do not have enough data to make a calculation, we will display a message telling the driver to make sure location permissions are correct and to keep the app open in the background during the move.